Refund Policy

Returns/Exchanges:

Customers may return items through the return portal, purchased from oddsox.com within 30 days from the date of purchase on (eligible for returns).

  • A valid proof of purchase (i.e., original receipt, email order confirmation) is required for all returns.
  • Odd Sox return policy is 30 days after receiving your item from the tracking number.
  • Full & promotional priced items are eligible for return.
  • New/unused and re-sellable items, or defective items. 
  • In the original packaging with all the tags intact. 
  • An exchange will be for size changes of the same style, design, or print.
  • Subscription, Gift Cards & Final Sale items are not eligible for return.
  • Where the buyer refuses delivery or marks the package RTS, the order will be refunded, less applicable shipping charges, upon a successful delivery scan to the original sender.  This return method is not recommended. If you intend to refuse a delivery, please get in touch with us directly beforehand at online@oddsoxofficial.com.

Refunds

To be eligible for a refund, returned merchandise must be unwashed and unworn with the original hang tags attached or in the original packaging in the case of underwear. All garments are subject to inspection.

  • Refund to original payment method.
  • Refund to your store discount.
  • Refunds or orders cancelled can take up to 5-10 days to process and your institutions processes.

Return Address:

Odd Sox Returns Processing

Attn: Exchanges
1277 S Highland Ave 
Clearwater, FL 33756

How soon will I get my refund?  

  • After your return has been processed, you will receive a refund notice from us and it will take an additional 2-5 business days for the refund to be returned to your original payment method.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at online@oddsox.com.

Return Shipping Costs:

Buyer pays return shipping and agrees to use tracking services on all returned orders. There will be no shipping charges for return shipping of the exchanged item; not responsible for lost return packages that do not use return tracking. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Products Purchased Elsewhere 

Please get in touch with your store or online retailer directly for orders or item-related inquiries not made on our website. We are unable to assist with these inquiries.

Our brands Odd, Odd Sox, and Cool Socks are offered on Facebook, Instagram, and TikTok, however, please note that multiple sellers are selling these brands. Orders placed on these marketplaces may be subject to specific seller policies and are different from Odd Sox LLC. Inquiries must be submitted directly from your account to ensure you are directed to the appropriate seller.

Inquiries to purchases placed in-store or on a marketplace including Amazon, eBay, Target, and Walmart are to be directed to the appropriate retailer. Each retailer or marketplace seller maintains their policies and procedures independently of Odd Sox LLC.

 

Have Questions?

Try our FAQs below.

FAQs

Shipping & Tracking

Tracking is automatically sent to your email address once the item is shipped. You can track your order via the USPS postal website.

If you have an account with Odd Sox, you can log into our account to track your order or check your order status at any time.

Shipping costs are determined by your merchandise, service level selected and
destination address. International orders may have duties (or custom tariffs)
and tax calculations for international shipments and are the customer's
responsibility. This will vary depending on the destination country customs
authorities. 

Yes, Odd Sox ships internationally. Our
products can be shipped worldwide depending on USPS delivery regulations.

Duties (or custom tariffs) and tax calculations for international shipments are the customer's responsibility and will vary
depending on the final destination country customs authorities. 

Orders are typically processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Estimated dates of delivery may be affected by holidays, recognized holiday dates, and carrier holiday schedules. 

Most carriers deliver within 2-8 business days after taking possession of the package, depending on your proximity to our distribution center in Florida, US headquarters and distribution center.

USPS Estimated Delivery Times:

Standard Mail |4-8 Business Days

Priority Mail | 3-5 Business Days

Rush Shipping | 2-3 Business Days

International Shipping | 9-21 Business Days

Exchanges & Returns

Customers may return items through the return portal, purchased from oddsox.com within 30 days from the date of purchase on eligible for returns (Return Policy). Sox Boxes are excluded from exchanges.

Products purchased elsewhere will need to be return to the merchant where the order was placed.

See our return policy guidelines then visit our returns portal to start a return. Please include your name, order number, and the reason for the return in the email.

Checkout & Account Information

Address changes are not permitted; however, please email us at online@oddsox.com so that we can review the request and provide available options as soon as an issue is identified.

Once the order has shipped, you must contact the package carrier and inform them of the change in delivery address.

Cancellation requests are reviewed each day before orders are processed and we will work to honor any cancellation request, however, if the order has been processed and marked as shipped or is in transit with the carrier, canceling the order will not be possible. Please see our Return Policy on how to start a return once it has been delivered.

To use a discount code on your order proceed to the checkout page. Enter your discount code in the field marked "Discount Code" and click apply.

Odd Sox accepts Visa, MasterCard, American Express, Discover, Apple Pay, PayPal and Shop.

Please Note: You are only eligible for Shop if your order is over $50.00 USD. Shop is a payment method split into 4 payments. You are subject to a credit check in order to qualify for Shop Payments.

If you no longer want to receive marketing email promotions from us, you can simply open an email from Odd Sox and scroll down to the bottom. Click "Unsubscribe" which will alert you that you have chosen to opt out of email messages from Odd Sox.

Order notifications will still be sent to you to confirm, track and notify you of your order status.

Sox Box Questions

Our Sox Box subscription requires an account to be made to ensure that you get styles that you prefer.

No. We have already marked our boxes down to the lowest available amount.

We're sorry to see you go! To cancel your Sox Box subscription, simply log into your ReCharge account and locate your subscription and select the dropdown to either Pause or Cancel the order.

Please provide us with feedback and your reasoning for canceling so we can improve our Sox Box subscription.

Odd Guarantee

The Odd Guarantee is so ODD you won't believe it.

We will do whatever it takes for you to be satisfied with your Odd Sox purchase! Within 30 days, if you're unsatisfied, we will do a full refund. No questions asked! But, you MUST send us a photo of how unhappy you are with our socks in the photo.

Contact us

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